Can't find the answer to your question?
Please contact us via Customer Service Desk.
Can I get a copy of my contract?
Please contact the Customer Service Desk by phone at number +31(0)6 25210912 or send an email to digital@dllgroup.com
How can I see which equipment I have financed with you?
After login, you will see an overview of your equipment by clicking on the equipment button on the homepage.
I want to terminate the contract for two of my equipment models I financed with DLL. Who can I contact?
Please contact the Customer Service Desk by phone at number +31(0)6 25210912 or send an email to digital@dllgroup.com
The serial number of my asset is incorrect. What should I do?
Please contact the Customer Service Desk by phone at number +31(0)6 25210912 or send an email to digital@dllgroup.com
How can I change my company information?
You can send a request to our Customer Service Desk with mentioning of your contractnumber and requested change (company name, address, email address, tel./fax.nr. or bankaccount details).
I also want to change the BTW number
In this case the contractual agreed conditions is impacted. The contract was closed by a person or entity which will be taken over by a new economic entity. Please send an email to our Customer service desk. We need at least the contract number as well as the new entity incl. Name, Address, BTW nr., email address, contactperson, telephone number, take-over reason…). The credit application on the new entity will be reviewed and needs approval from our credit department. Please note that we charge administration costs for take-overs.
I would like access to My DLL. Can you provide me a login name?
Please contact the Customer Service Desk by phone at nr. +31(0)6 25210912 or send an email to digital@dllgroup.com. They will take you through the procedure and check if you are eligible to get access to our portal.
My password does not work, I cannot login? What should I do?
Please click “Forgot Password” and a new temporary password will be send to your email address that was given during your onboarding. You can change that password for future login.
I have a remark or complaint regarding your service
Feedback is a gift, thank you. You can contact the Customer Service Desk by phone at number +31(0)6 25210912, send an email to digital@dllgroup.com or use the Feedback button on every page.