Frequently asked questions

If you want to change password, please click on link below, you will be taken through the process of change password.

Change my password

For access to this portal, please contact the Customer Service Desk at +32 (0) 15 36 94 11 or send an email to operationsbe@dllgroup.com. They will look at the options to give you access.

You can send an email to our Customer Service Desk with the contract number(s) and email address to which the invoices must be sent. You will then receive an email with instructions how to log in to the invoice portal. To do this you will need to set a password that gives you access to the portal.

You can send a request to our Customer Service Desk with mentioning of your contractnumber and requested change (company name, address, email address, tel./fax.nr. or bankaccount details).

Please contact the Customer Service Desk by phone at nr. +32 (0) 15 36 94 11 or send an email to operationsbe@dllgroup.com. They will take you through the procedure and check if you are eligible to get access to our portal.

Please click “Forgot Password” and a new temporary password will be send to your email address that was given during your onboarding. You can change that password for future login.

Please contact Customer Service Desk on telephone number +32 (0) 15 36 94 11 or send an email to operationsbe@dllgroup.com.

You can use the Feedback button in the right bottom corner of the page. 

Or you can send an e-mail to our Customer Service Desk stating the contract number and the complaint / remark / compliment about the specific service. This will be registered in the system so that it will be followed up by the administrator of your file. In case of a complaint the administrator will contact you to do the necessary. Thanks for your feedback.